Technology Program at NCS: Helpdesk

Laurie Martini
Technology at Northside Christian School

Help Desk for Employees:


In an effort to provide a higher level of technical support to our employees, we use a web-based help desk, eliminating the need for users to fill out paper work orders or phone in their requests for technical assistance.  Once a request has been submitted, the help desk automatically generates an email notification to the Tech Department staff. Users receive email confirmation of their submission, as well as progress updates from our staff. Users are able to log into the help desk at any time to communicate and track progress and resolution to all their requests.
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